NexGenStream International Limited, respects your privacy and takes your online security seriously. In order to provide you with the best products, efficient customer service and timely updates, we record a variety of information when you visit our site. To better protect your privacy, we provide the following notice explaining our online information practices and the choices you can make about the way your information is collected and used.
NexGenStream Privacy Policy
Thank you for accessing the NexGenStram Limited website (“Site”) (all references to “we”, “us” and “our” are to NexGenStream). We respect your privacy and would like to inform you of the policies we have in place to protect your personal information.
This privacy policy explains
How we collect, use and (under certain conditions) disclose your personal information.
The steps we have taken to secure your personal information.
Your options regarding the collection, use and disclosure of your personal information.
This privacy notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on offline information collection, use and disclosure. We are not responsible for the content or privacy practices of any non-NexGenStream web site to which this Site links or which links to this Site.
By visiting our Site, you are accepting the practices described in this Notice.
How does NexGenStream collect my information?
How does NexGenStream use my personal information?
How are cookies and other technologies used to collect information?
Does NexGenStream ever give out my personal information?
Is the information that NexGenStream collects about me secure?
Are children allowed to use NexGenStream ?
How does NexGenStream use and disclose information collected about me offline?
Where can I find updates to this policy?
How does NexGenStream collect information about me?
We collect information about users of the Site in a number of different ways in order to provide an efficient, meaningful and personalized shopping experience. For example, we may use your personal information to:
* Save and quickly display the information you have previously given.
* help you find information, products and services quickly
* Create content that is relevant to you
* To notify you of new information, products and services.
Registration and ordering: In order to use certain parts of this site or to order products, all customers must complete an online registration form with personal information, including, but not limited to, your name, gender, shipping and billing addresses, telephone number, e-mail address and credit card number. In addition, we may ask you for your country of residence and/or the country of operation of your organisation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing and internal marketing purposes, as well as to communicate with you about your order and our site.
E-mail addresses: In several places on the site, you may enter your e-mail address for purposes such as, but not limited to, registering for free promotional notices, requesting notification of new brands or product styles, or signing up for our e-mail newsletter. In addition, participation in promotional contests conducted by NexGenStream is completely voluntary and requires disclosure of contact information necessary to notify winners and award prizes. We may post the names and cities of contest winners on our Site.
Telephone number: There are several places on the Site where you can enter your phone number for purposes including, but not limited to: SMS verification, signing up for free promotional notices, requesting notification of new brands or product styles, or signing up for our SMS newsletter.
Log files: Like most websites, the site’s server automatically recognizes the Internet URL from which you access this site. We may also record your Internet Protocol (IP) address, Internet Service Provider (ISP) and time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet).
Product reviews: We ask for an email and postal address when submitting any product reviews. Your email address will remain private, but your location will be visible to other users. Any other personal information you choose to submit as part of the review will be accessible to other visitors to the site.
How does NexGenStream use cookies and other technologies to collect information?
Cookies are small pieces of information that your Internet browser stores as text files on your computer’s hard drive. Most browsers accept cookies by default, but if you set your browser to reject cookies or delete them from your hard drive, you will not be able to use some parts of this Site. NexGenStream uses cookies to
* speed up navigation
* monitor the use of the site
* recognise users and their access rights
* to enable the selection and purchase of products on this Site to record your browsing activity and purchases
Cookies on this site do not and cannot infiltrate a user’s hard drive to collect confidential information.
This site also uses web beacons (also known as clear GIF technology or “action tags”) to :
* help deliver cookies
* track web page views
Any electronic image on the Site, such as a banner ad, may function as a web beacon. We may use content or advertisements from third party advertising companies that may use cookies and web beacons to measure web page visits or the quantity of products purchased.
The information these third parties collect through cookies and web beacons is not linked to the personal information we collect.
How does NexGenStream use my personal information?
InternalWe use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, to improve the content and layout of the Site, to improve our reach and to market our services and products.
Communication with youWe will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to enable communication with NexGenStream regarding orders placed. We may send you a confirmation e-mail or SMS verification after you register and service-related announcements if necessary (e.g., temporary suspension of service for maintenance.) You may also submit your e-mail address or phone number to request notification when we receive a new brand, product style or product, or to sign up for our e-mail newsletter, SMS newsletter and special offers. You can unsubscribe or choose to stop receiving emails at any time (see the Opt Out/Corrections section below for more details). Because we need to communicate with you about the orders you choose to place, you cannot opt out of receiving emails or SMS messages related to your orders.
Does NexGenStream ever disclose my personal information?
We sell goods, not information – We do not sell, rent, trade, license or otherwise disclose your personal or financial information to anyone except in the following specific situations:
Third party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely for the purpose of assisting them in providing that service. For example, we provide your name, delivery address, email address and telephone number to partners such as DHL and UPS to ensure delivery of your orders, and we may use relevant customer information to monitor the quality of the third party’s service.
Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all transmissions of your credit card number for authorisation purposes with state-of-the-art data encryption. (More information on this below in the Data Security section).
Legal obligation to disclose information: We may be required to disclose information in response to a subpoena, court order or request from law enforcement officials in connection with an investigation, or if we are otherwise required by law to disclose such information. We will also disclose personal information if necessary to protect our legal rights or enforce our terms of use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent users who attempt to defraud or conduct other illegal activities on our site.
Merger and/or sale of assets: We do not normally sell, trade or rent personal information
to other companies in the course of our business. However, we may acquire, merge with or be acquired by another company, or dispose of some or all of our assets, in which case your personal information may be disclosed to another company, subject to the applicable privacy notice.
Non-personally identifiable information: We may share non-personally identifiable information, such as the number of daily visitors to a particular page or the value of an order placed on a particular date, with third parties such as advertising partners.
How does NexGenStream secure the information collected about me?
This Site incorporates physical, electronic and administrative procedures to safeguard the confidentiality of your personal information, such as:
* the protection of all financial transactions made on this Site by Secure Sockets Layer (“SSL”) encryption.
* Access to your personal information is only granted to employees who provide a specific service.
* Only work with third party service providers that we believe adequately secure all IT equipment.
While our activities are designed to protect your personal information, please remember that there is currently no security at 100 %, either online or offline.
What choices do I have regarding the collection of my information by NexGenStream ?
You can choose to :
* Correct or update your personal information
* No longer receive mail at your e-mail address
* No more SMS messages on your phones
* Deactivate your account to prevent future purchases through this account.
To correct or update your personal information, log in to My Accounts and submit a request via the online customer service.
To unsubscribe from emails you receive from NexGenStream , follow the unsubscribe link at the bottom of the email and select the option that suits you.
To unsubscribe from the SMS messages you receive from NexGenStream , log in to My Accounts and select the option that suits you.
Are children allowed to use NexGenStream ?
We respect the privacy of children. We do not knowingly or intentionally collect personal information from children under the age of 13. Elsewhere on this Site, you have represented and warranted that you are 18 years old or that you are using the Site under the supervision of a parent or guardian.
If you are under 13 years of age, please do not submit any personal information to us and have a parent or guardian assist you in using the Site.
How does NexGenStream use and disclose information collected from me offline?
Because NexGenStream collects most information through its Site, this Privacy Policy applies only to the online collection of personal information.
We also protect any personal information that is collected from you offline, for example during telephone calls. If we contact you by phone about an order or payment, we will only ask for the personal information necessary to place your order or resolve your issue. Where we need to store order information, we enter it into our database using SSL encryption (see the Data Security section above for more information).
This policy is not intended to cover all possible offline methods of collecting or using personal information, but we will treat any offline collection, use or disclosure of personal information in a manner consistent with our online practices.
Where can I find updates to this policy?
To keep you informed about the information we collect, use and disclose, we will post any changes or updates to this privacy notice on this site and encourage you to review it from time to time. Please contact us if you have any questions about this privacy notice.